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InhaltsangabePart 1: E-Services and Intelligent Techniques.- Part 2: Web Information Presentation, Search, and Mining.- Part 3: Personalization, Privacy, and Trust in E-Services.- Part 4: E-Service Evaluation, Optimization, and Knowledge Discovery.- Part 5: Intelligent E-Service Support System Developments.

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.