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InhaltsangabeAbout the authors xi Preface xiii 1 The challenges of IS/IT projects 1 Dissatisfaction with current approaches to benefits delivery 4 The need for a fresh approach: benefits management 8 Benefits delivery 9 A focus on value 10 A business case linked to organizational strategy 11 The importance of change management 12 Commitment from business managers 13 IS/IT sufficient to do the job 13 Involvement of stakeholders 14 Educated in the use of technology 15 Postimplementation benefits review 16 The importance of a common language 17 Summary 19 2 Understanding the strategic context 21 The external and internal perspectives of business strategy: the competitive forces and resource-based views 22 Resources, competences and capabilities 23 Ends, ways and means 26 PEST analysis 28 Industry attractiveness and competitive forces analysis 28 External value chain analysis 34 Internal value chain analysis 37 Alternative internal value chain configurations 40 Balancing the external and internal contexts: the dimensions of competence 44 Linking business, IS and IT strategies 47 Managing the portfolio of IS/IT investments 49 Organizational information competences 56 Summary 59 3 The foundations of benefits management 61 The gaps in existing methods and the implications 62 The origins of the benefits management approach and process 67 An overview of the benefits management process 68 Step 1: Identifying and structuring the benefits 69 Step 2: Planning benefits realization 73 Step 3: Executing the benefits plan 75 Step 4: Reviewing and evaluating the results 78 Step 5: Establishing the potential for further benefits 79 What is different about this approach? 80 Summary 83 4 Establishing the why, what and how 85 Why: identifying business and organizational drivers 86 Establishing investment objectives 91 Linking the investment objectives to the drivers 93 What: the business benefits 94 How: the benefi ts dependency network 95 Measurement and ownership 103 Benefi t and change templates 111 Worked example: improved control within a food processing organization 111 Summary 121 5 Building the business case 127 Arguing the value of the project 129 Maintaining dependency: benefits are the result of changes 132 A structure for analysing and describing the benefits 133 Quantifying the benefits: the major challenge 136 Ways of overcoming the quantification problem 137 Financial benefits 144 Cost reductions 147 Revenue increases 148 Project cost assessment 150 Investment appraisal techniques 150 Variations in benefi ts and changes across the investment portfolio 152 Risk assessment 156 Completing the business case 161 Summary business case for the FoodCo project 163 Summary 166 6 Stakeholder and change management 169 Assessing the feasibility of achieving the benefit 170 Stakeholder analysis and management techniques 173 From analysis to action 178 Completing the benefits plan 182 Approaches to managing change 184 Matching the management approach and stakeholder behaviours 185 The nature of IT-enabled change management: is it different? 186 Alternative change management strategies 193 Summary 197 7 Implementing a benefi ts management approach 199 Rationales for introducing benefits management 200 Initiating and managing a benefits-driven project 204 The project sponsor 206 The business project manager 207 The role of project management offi ces (PMOs) 209 The first workshop 211 Activities between workshops 212 The second workshop 212 Inclusion of the benefi ts plan in the management of the project 217 Monitoring the benefits after implementation 223 Fit with other methodologies 224 Organizational benefits management maturity 225 Summary 234 8 The importance of context 235 Factors to ta

--Benefits Management Second Edition shows how the enduring challenges of achieving business value from information systems and technology projects can be addressed successfully. The approach, which is synthesized from best practices, sound theories and proven techniques from a range of management disciplines, is exemplified from the authors' extensive experience of working with a wide range of organizations. With examples from a wide variety of projects including non-IT projects, the book is written in an accessible style, ideal for practicing managers, and includes check lists and templates for using the processes, tools and techniques and real-life case studies of their application and impacts. "A must read for anyone who wants to understand, articulate or prove how technology delivers real bottom-line business value"--Sarah Harries, Head of Business Improvement, BT plc "An invaluable reference for driving more value from your IT and project spend"--Jason Haines, Finance and Operations Director, Allen & Overy LLP "The Benefits Management book is one of the most relevant books I have ever read. Benefits management is a key success factor for any project or program and this book describes how to do it in a pragmatic and logical way."--Dr. Axel Uhl, Head of Business Transformation Academy, SAP