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This book is aimed at everyone who wants to improve the quality of the medical care they provide: nurses, doctors, managers, healthcare assistants, students, laboratory clinicians and so on. The book demonstrates how to examine the quality of the care you provide using simple steps: decide what you should be doing in any circumstance, examine whether or not you are doing it and then look for ways of improving your care until you are doing it correctly. The book contains six lessons, each designed to take around one hour, with exercises to complete. The lessons can be used by individuals or in a group setting. The book will be of interest to anyone working in healthcare practice who is keen to find a better way of working.