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InhaltsangabeList of Figures, Tables, and Exhibits xi Acknowledgments xvii Who Should Read This Book? xix About This Book xxiii How to Use This Book xxv Introduction by the Editors xxix Foreword by W. Warner Burke xxxiii PART ONE Transformational and Large-Scale Change CHAPTER ONE Driving Change Through Career Models: An Operating System for Integrated Talent Management 3 David G. White, Jr. CHAPTER TWO Driving Cultural Transformation During Large-Scale Change 29 Wendy L. Heckelman, with Christina Garofano and Sheryl Unger CHAPTER THREE Leveraging Musical Experiential Learning for Organizational Impact 38 Paul Kwiecinski CHAPTER FOUR Navigating the White Water of Organization-Wide Change: Best Practice Principles for Change Management 51 William Q. Judge and R. Steven Terrell CHAPTER FIVE Practice Positive Deviance for Extraordinary Social and Organizational Change 73 Jerry Sternin CHAPTER SIX Restoring Hope During Times of Mistrust 95 Mary Eggers and Lorri Johnson CHAPTER SEVEN The Borderless Organization: Its Time Has Come 107 Roland L. Sullivan, William J. Rothwell, Louis Carter, and Mary Jane B. Balasi CHAPTER EIGHT The Costs of System Blindness and the Possibilities of System Sight: Middle Bashing, a Case in Point 120 Barry Oshry CHAPTER NINE Words Matter: Build the Appreciative Capacity of Organizations 131 David Bright and David Cooperrider CHAPTER TEN Whole System Transformation Through a Polarity Lens: An Idea Whose Time Has Come 148 Robert "Jake" Jacobs and Lynnea Brinkerhoff, with Barry Johnson CHAPTER ELEVEN Whole Systems Transformation: An Effectiveness Paradigm Shift for Strategic Change 178 Roland L. Sullivan, William J. Rothwell, Louis Carter, and Mary Jane B. Balasi PART TWO Fundamentals of Leading Change CHAPTER TWELVE Be a Skilled Communicator: Lead Dialogue Processes to Build Commitment and Reach Shared Understanding 205 Jodi Knox McGinnis CHAPTER THIRTEEN Build Expert Negotiators: What Do We Know About Training World-Class Negotiators? 221 Lawrence Susskind CHAPTER FOURTEEN Change Leadership Behavior: The Impact of Co-Workers and the Impact of Coaches 236 Marshall Goldsmith, Howard Morgan, and Marc Effron CHAPTER FIFTEEN Change Through Smart-Mob Organizing:Using Peer-by-Peer Practices to Transform Organizations 246 Liz Guthridge CHAPTER SIXTEEN Do Leaders Have Tools and a Common Language to Work Together for Sustainable Change? 267 Ralph Jacobson CHAPTER SEVENTEEN How Nature Innovates: The Competitive Edge for Organizations 286 George Land and Greg Zlevor CHAPTER EIGHTEEN Liberating Structures: A Pattern Language for Engagement 300 Lisa Kimball CHAPTER NINETEEN Maintain the Highest Ethics and Integrity: Raise the Bar from Corporate Compliance to Total Organizational Integrity 314 Scott W. Ventrella CHAPTER TWENTY Meetings: Will You Choose Contentment or Greatness? 328 Dick Axelrod and Emily Axelrod CHAPTER TWENTY-ONE My Life on the Learning Curve 338 Marvin Weisbord CHAPTER TWENTY-TWO Open Space Technology--And Beyond 347 Harrison Owen CHAPTER TWENTY-THREE Rethinking Scale in Organizational Change 357 David Sibbet CHAPTER TWENTY-FOUR Ten Principles for Changing the World One Meeting at a Time 372 Marvin Weisbord and Sandra Janoff CHAPTER TWENTY-FIVE The Philosophic Change Champion: Philosophy in a New Era (Work in Progress) 385 Peter Koestenbaum CHAPTER TWENTY-SIX Understand and Apply Sociology and Anthropology: Build Brand and Leadership Through Business Anthropology, Market Research, and Scenario Planning 428 Steve Barnett CHAPTER TWENTY-SEVEN Value Diversity and Inclusion: Leveraging Differences for Bottom-Line Success 445 Judith H. Katz PART THREE Transformational Leadership and Sustaining Results CHAPTER TWENTY-EIGHT Changing Organizational Culture Through Clear Leadership 463 Gervase R. Bushe and James O'Malley CHAPTER TWENTY-NINE Crucial Conversations, Transformational Mom

This thoroughly revised and updated edition of The Change Champion's Field Guide is filled with the information, tools, and strategies needed to implement a best practice change or a winning leadership development initiative. In forty-five chapters, the guide's contributors (widely recognized as the "change champions" and leaders in the fields of organizational change and leadership development) explore the attributes that define an effective change leader including openness to learning and collaboration, humility, innovation, creativity, high regard for people's needs and perspectives, and a passion for sustainable change. The Change Champion's Field Guide examines the topic of leadership and change into four main topics and includes: * Key elements of leading successful and results-driven change * Tools, models, instruments, and strategies for leading change * Critical success factors and critical failure factures * Trends and research on innovation, change, and leadership * Guidelines on how to design, implement, and evaluate change and leadership initiatives This second edition also includes fresh case studies that highlight leading companies who are implementing successful change in innovative and inspired ways. Praise for The Change Champion's Field Guide, Second Edition "Written by founders in the field, this new edition is easily one of the best and most practical resources for implementing individual, team, and organizational change. Both internal and external change agents should adopt the sage advice in this book and champion change!" Brian Fishel, senior vice president, Enterprise Leadership Development, Bank of America "These renowned authors provide superb collections of experiences, insight, and tools to help you successfully navigate and lead change. Very timely reference manual for us all!" Dan Hawkins, vice president, Human Resources & Communications, Ingersoll Rand